Return Policy
Our commitment is to provide the highest levels of service, ensuring the satisfaction and comfort of our customers
If you wish to replace or return the product for any reason, we welcome you by contacting the plumbing technology store customer service team. com on email
From Sunday to Thursday from 8 am to 9 pm, subject to the following items.
Exchange and Return Policy
First, in the event of any manufacturer defect or product damage:
Customers of the "Plumbing Technology" electronic store have the right to replace/return the product that contains a manufacturer defect or damage without shipping charges, provided that the product is packaged and in its original condition, with the presence of the purchase invoice, within 7 days from the date of receiving the product. The customer also has the right to choose one of the following options after the plumbing technology store receives the product and ensures that it complies with the conditions:
Any manufacturer defect:
Customers of the "Plumbing Technology" electronic store have the right to replace / return the product, provided that the product is packaged and in its original condition, with a purchase invoice, within 20 days from the date of receiving the product, and the customer bears the shipping costs. The customer also has the right to choose one of the following options after receiving details of the product and ensuring that it complies with the conditions:
1- Refund the value of the product.
2- Replace the product with another product of the same value.
Third, all of the following items are excluded from the exchange/return policy:
1- Products that are used and/or not in their original condition as they were at the time of purchase.
2- All items that clearly state that this item cannot be returned.
3- Varieties of filtering.
Warranty Policy
The "Plumbing Technology" online store provides a warranty feature on many products
Guarantee eligibility mechanism:
The product is shipped from the customer to the plumbing technology store at the expense of the store
The store gives a period of 7 working days to inspect the product and ensure compliance with the warranty policy
If the warranty terms on the product match, the product will be replaced with another product of the same value, and the store will bear the cost of shipping the new product to the customer.
If the product does not meet the terms of the warranty, the product will be returned to the customer at his expense
Situations that prevent the product from entitlement to the warranty:
If the purchase date exceeds the warranty period
Warranty does not cover cases of misuse.
We wish you a pleasant shopping experience
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